Frequently asked questions

Hours of Operation

Our customer care team is available Monday-Friday: 9-6PM PT, excluding holidays.

Contact us at info@nomakeupmakeup.com

Product Information

Is NMM Leaping Bunny certified?

Yes, No Makeup Makeup is Leaping Bunny certified.

Are your products safe to use while pregnant?

All our products adhere to high safety standards and incorporate ingredients deemed safe for individuals who are pregnant and/or nursing. Nevertheless, we recommend consulting with your doctor before using them.

When do your products expire?

Unopened products maintain a shelf life of 2 years. Each of our products includes a PAO (Period After Opening) symbol indicating the product's shelf life after it has been opened.

Are your products vegan?

Yes, our products are 100% vegan and are Leaping Bunny certified.

Payments

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express, Discover Card, Diner's Club, Amazon Pay, Shop Pay and Afterpay.

When will my credit card be charged?

When your order is confirmed, we will temporarily authorize your credit card. The final amount will be charged to your credit card once your product has been shipped from our warehouse.

Orders & Shipping

How long will it take to process my order?

After placing your order, you will receive a confirmation email containing your order number. Fulfillment typically takes 48 hours, followed by an additional 4-7 business days for delivery.

Please be aware that during high-volume periods like product launches or promotions, fulfillment times may be extended.

How do I change or cancel my order?

As soon as you make a purchase, we swiftly prepare and ship your order. Unfortunately, once the order is in, we can't make any changes or cancel it.

Where can I find my order status?

To see the progress of a specific order, go to the Orders page in 'My Account.'

How can I track my order?

As soon as your package is sent out, we'll email you with a shipment notification and the tracking number.

There is a problem with my order, what do I do?

Please contact us right away at info@nomakeupmakeup.com.

Where does NMM ship to?

We ship to all 50 States within the United States. We do not offer international shipping or shipping to PO/APO boxes at this time.

Returns

What is your return policy?

We always want our customers to be 100% satisfied with their purchase. If you receive products from that do not meet your expectations, please return the unused or gently used products within 14 days of purchase for a full refund. 

Click here to start your return.

Do you offer exchanges or store credit?

Yes we do offer either an exchange for the same product or a store credit. Click here to start your return.

How long does it take to process a return?

Kindly allow a processing period of up to 2 weeks for your return once it is received at our warehouse. The credit will appear on your statement within 14 business days, depending on your financial institution.