Contact us at info@nomakeupmakeup.com

Yes, No Makeup Makeup is Leaping Bunny certified.

All our products adhere to high safety standards and incorporate ingredients deemed safe for individuals who are pregnant and/or nursing. Nevertheless, we recommend consulting with your doctor before using them.

Unopened products maintain a shelf life of 2 years. Each of our products includes a PAO (Period After Opening) symbol indicating the product's shelf life after it has been opened.

Yes, our products are 100% vegan and are Leaping Bunny certified.

We currently accept Visa, MasterCard, American Express, Discover Card, Diner's Club, Amazon Pay, Shop Pay and Afterpay.

When your order is confirmed, we will temporarily authorize your credit card. The final amount will be charged to your credit card once your product has been shipped from our warehouse.

After placing your order, you will receive a confirmation email containing your order number. Fulfillment typically takes 48 hours, followed by an additional 4-7 business days for delivery.

Please be aware that during high-volume periods like product launches or promotions, fulfillment times may be extended.

As soon as you make a purchase, we swiftly prepare and ship your order. Unfortunately, once the order is in, we can't make any changes or cancel it.

To see the progress of a specific order, go to the Orders page in 'My Account.'

As soon as your package is sent out, we'll email you with a shipment notification and the tracking number.

Please contact us right away at hello@nomakeupmakeup.com.

We ship to all 50 States within the United States as well as Canada. We do not offer shipping to PO/APO boxes at this time.

Shipping to the United Kingdom coming soon.

We currently offer shipping to Canada. We offer FLAT RATE shipping of $20 USD for all orders shipping to Canada. 

PLEASE NOTE: Depending on your order and country, you may be liable to pay local taxes and import duties on receipt of your order. You will be responsible for all duties and taxes and it is your sole responsibility to pay the charges to release the goods from the shipment. We are legally required to declare the full value of the shipment and will provide an invoice to customs should they require it.  Please be aware that customers are responsible for payment of any local customs duties. If customs duties are refused or unpaid, these will be deducted from any future refund if applicable. Should you opt not to accept delivery and return the package to sender (RTS), a restocking and handling fee may be deducted from your refund once we receive the item back in our warehouse.

We always want our customers to be 100% satisfied with their purchase. If you receive products that do not meet your expectations, please return the unused products within 14 days of purchase for a full refund. 

Click here to start your return.

Yes we do offer either an exchange for the same product or a store credit. Click here to start your return or exchange.

Kindly allow a processing period of up to 2 weeks for your return once it is received at our warehouse. The credit will appear on your statement within 14 business days, depending on your financial institution.

Try Before You Buy brings the store to your door.

1. Place your order and pay $0 today. We will place a pre-authorization on your credit card at the time of your order to ensure it's valid, but you'll only be charged and pay for what you keep at the end of the trial period.
2. Try at home. If you decide to keep your products, you will be charged the full price of the product plus applicable shipping costs and sales taxes at the end of your 14 day trial period.
3. Easy returns. If you don’t love your products and decide to initiate your return during your 14 day trial period, you won't be charged for what you return. Returns must be initiated before the end of your 14 day trial period otherwise your credit card will be charged.

You have 14 days from the day your shipment is delivered to try your product.

The trial period starts upon shipment delivery.

If you decide to keep your product after the end of your 14 Day trial period, you will be charged the price of the product plus any applicable sales taxes and shipping charges.

If you want to return, please initiate your return before the end of your 14 day trial period to avoid any charges.

You can go through our regular returns process.

Similar to a hotel or rental car company, we authorize your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

We will not charge you for any items until the end of your trial. We do place an authorization on your card for the total amount of your order. This is how we ensure that funds can be captured for items you keep -- it’s just like a hold that hotels or rideshare apps use, and it helps protect us against fraud. The way authorizations display on your statement varies by bank. Typically, authorizations are labeled as “pending” or they will not have a date associated with the charge, indicating that the charge has not yet been posted.

If you keep all the items that you tried, you will be charged the day after your trial ends and there will no longer be a pending authorization on your card.

If you decide to initiate a return, you will be charged after your returned items are accepted, based on our returns policy. You will be charged only for the items kept and the remainder of the authorization will fall off your card.

Yes you can. Enter your code either in the cart or during checkout to apply it to your order.

If you'd like to extend your trial for 1-3 days, please email our customer care team at info@nomakeupmakeup.com. Our team handles Try Before You Buy extensions on a case by case basis.

Please reach out to our customer care team at info@nomakeupmakeup.com.

If you love No Makeup Makeup® but the shade isn't quite right, please initiate an exchange before the end of your 14 day trial period to avoid any charges by visiting our returns center.

To find your perfect shade match use our Shade Finder Quiz or Virtual Mirror found here.

To receive professional, personalized shade-matching assistance, email a no-make up selfie in natural lighting to our in-house makeup artists at artistry@nomakemakeup.com.